Refund & Cancellation Policy

Cancellations

Onlinemeetingassistant purchases are one-time. Nothing renews automatically, so there is no subscription to cancel and you will never be charged again unless you choose to buy again. Each purchase gives you tokens and audio seconds that stay available until the end of the validity period shown at checkout (one month or one year, depending on what you bought).

Refunds

You can request a refund within 14 days of your purchase. Refunds are pro-rata: you are refunded for the part of your purchase you have not used. Tokens and audio seconds you have already used cannot be refunded, because they have already been processed by AI models at a real cost to us.

Refund amount = amount paid − (amount paid × share of the purchase already used)

Example: you pay $20 and have used 35% of the tokens and audio seconds in that purchase. The used portion is $7, so your refund is $13. If you have used none of it, you receive a full refund.

If your purchase includes both tokens and audio seconds, we measure the share used for each and weight them by how much of the price each one represents. If you made several purchases, usage is counted against your oldest purchase first. Free daily usage and usage with your own API keys do not count as paid usage.

After 14 days, purchases are generally not refundable. Unused tokens and audio seconds expire at the end of their validity period and are not refundable after that point. This does not affect any rights you have under the consumer law of your country.

How to request a refund

Email [email protected] from the email address on your account and include your order number or receipt. We will check your usage, tell you the refund amount, and process it. You can also contact Paddle through the link in your receipt email.

Payments are processed by Paddle, our Merchant of Record, which issues refunds on our behalf. We ask Paddle to apply the pro-rata calculation described above. The time a refund takes to appear depends on your bank or card provider.

What happens after a refund

When a refund is issued, any remaining tokens and audio seconds from that purchase are removed from your account. We may decline a refund if we find clear signs of abuse, such as repeated purchase-and-refund patterns, or use that breaks our Terms of Service.

Contact

To request a refund or ask a billing question, email [email protected].